We are committed to providing convenient and reliable delivery services. Once payment is completed, we will promptly arrange for order processing and shipment.
- Order Processing
After successful payment, it typically takes 1–3 business days to confirm the order, prepare the items, and dispatch the shipment.
- Delivery Time
Once the order has been shipped, the estimated delivery time is approximately 5–9 business days. Actual delivery times may vary depending on the destination, weather conditions, public holidays, traffic, customs clearance, and local logistics operations.
- Delivery Partners
Depending on the destination and specific delivery requirements, we may use professional logistics providers such as DHL, FedEx, or UPS. The specific carrier will be determined based on the actual order arrangements.
- Shipment Tracking
Once the order is shipped, we will provide tracking information. Customers can check the status of their package directly through the relevant logistics provider.
- Delivery Delays
Delivery times may be extended due to adverse weather, public holidays, peak shipping periods, customs inspections, traffic disruptions, or other uncontrollable factors. For orders exceeding the estimated delivery time, we will assist in checking the shipment status based on the specific circumstances.
- Delivery Information
Please ensure that the recipient’s name, address, postal code, and other details are accurate and complete when placing your order. If delivery fails or the package is returned due to incorrect or incomplete information provided by the customer, the matter will be handled according to the specific situation.
- Package Issues
If you receive a package that is visibly damaged, contains missing items, or includes items that do not match your order, please promptly take photos or videos as evidence and submit a claim in accordance with our website’s refund and after-sales policies.